"I have to say that I have had great helpful advice from you and your employees regarding our pool water and maintenance. Knowledgeable staff, friendly and patient with those of us who are still learning about the chemical makeup. I look forward to another great season this summer. Thank you!"
Stephanie, Chisago City MN

"Leisure Time has provided our pool maintenance since we installed our inground pool and hot tub in 2003. Excellent service, friendly suggestions, and a conscientious concern for quality work has been a hallmark of this local business. Prompt and friendly service sets them apart from all others in our area. No matter where you purchased your hot tub or other products, Leisure Time Recreation can provide the maintenance and service others ignore. I would not trust our pool, spas and sauna to anyone else except Leisure Time."
Dr. Ron, Forest Lake MN

"We have been working with Leisure Time Recreation since purchasing our Bullfrog Spa in 2002. They have always been there for warranty work and checking spa water when needed. They are supportive, helpful and courteous when we have questions. We use our spa all year long and have enjoyed the healthful and relaxing benefits."
Duane & Barb, Forest Lake MN

"Jay, I love my Softub - use it every night. Thanks for all your help!!"
Kim, St Croix Falls WI

"Leisure Time Recreation helped us fulfill our dream of having an indoor swimming pool. Having had other swimming pools in the past, the quality of our new pool is much better than our old pools. Viking is the only way to go. We love all the new options available (fountain water falls, Badu swim jet system, auto chlorinating sytem, salt generator, and a new heat exchanger) which make for a no-maintenance pool.
Our service from Leisure Time has been exceptional. The friendly staff is always willing to help with anything I need. We will continue to be lifetime customers! Thanks Leisure Time Recreation. Your name truly says it all!"
Ricky & Linda, Linwood MN

"Our relationship with your company has been a good one. We had a pool built by you in 2003. The experience was good even though nature made things challenging. The bottom line is that we love our pool. It has many therapeutic assets and compliments our yard. I only wish the pool season was longer. When we have called you for service, your response has been prompt. Thank you."
Bob, Maplewood MN

"I love my spa! You sell the best spa ever ... the Bullfrog. Your salespeople are very helpful in everything I need to enjoy my spa."
Roxie, Wyoming MN

"The people working at Leisure Time are always so nice and helpful. We have a hot tub and a pool, so we are year around customers. I've had water issues with my pool in the past, and they worked with me very nicely - not like I am some idiot that doesn't get it - to get things cleared up and back on track. I have had maintenance work done by Leisure Time too, which was very satisfactory and prompt."
Pat, Scandia MN

A Customer Raves about the New Ownership at Leisure Time Recreation

August 15, 2007

Leisure Time:

My name is Maryann (last name omitted), I have been a customer of Leisure Time's for the past 7 years. My purpose of writing this letter is to let you know how happy I have been with the new owner, Jay.

In life, when you had a bad experience - EVERYONE hears about it. To the contrary, when there is a good experience, it is rarely spoken about. In the past when I would go to Leisure Time, I felt as if I was just a checkbook walking through the door and there was no recognition that I was even a person. If that statement does not make any sense, let me clarify- Selling was the main priority then as now I feel that Leisure Time is a “customer service” and a “satisfaction oriented” place now to go to. In the past if I would have questions – I would feel as though I was bothering them. Now, when I have a problem or a question I have no qualms calling and asking for help. The staff is friendlier and the overall aura of the place is wonderful!

I had a pool when I was living in Wyoming, MN and my filter needed to be replaced. I contacted Leisure Time (before Jay took over) and had so many questions of what to buy, how it would work and the cost of the product. I felt dumb calling as I would get a response like “Oh god, it is her again”. Finally I was told this is the product we can get you for the price you can afford – just call me back if you decide you want to buy it. (In so many words) I was actually devastated and felt like an idiot. Since I was a single mom and did not have the time to go to a pool store that was much further away, I ended up purchasing a sand filter from Leisure Time. When it arrived I picked it up and went home to attack the task of trying to figure out something I knew nothing about. I called a couple times with questions, then gave up and just sought out a friend to help me figure it out. I went by the instructions and immediately had problems- it was spitting sand back in the pool ALL THE TIME! I called them, I brought it back and they “set it up and let it run – and had no problems with it”. I went back to get it. Put it back on my pool and had a sandcastle in the pool within hours. I brought it back again, which they “replaced parts” and “ran it again” it was “fixed”. They came out this time, set it up and of course sand was spitting out again. I gave up and ran with a pool that had a filter that did not work. Eventually, vacuuming the pool over and over with sand just ending back in the pool by the end of the day- and in process of selling my home, I called Leisure Time back. WOW WAS I SURPRISED! The phone conversation was immediately different! They told me there was a new owner and he would call me back. Jay called and I explained the situation. I had purchased a new sand filter and it still did not work, and now I was in the process of selling my home- I could not sell the home with a filter that did not work. They came out- closed my pool down for me and took the sand filter. I was in no hurry to get it back; I just wanted one back – that worked. Jay was in constant contact with me, letting me know what was going on and what they were doing. I ended up selling my house that winter and gave the new owners a letter from jay that he had the sand filter and when they were ready they could come and pick it up.

Jay called again, after the new owners picked it up and told me that they had replaced the sand filter and the new owners were very happy with it – Just wanting me to be reassured they were taken care of.

I actually ran in to an employee that works at Leisure Time when I was up in Forest Lake and He went on and on about how great it was working for the company now. He had actually left and came back when there was a new owner and is very happy working there now!

I now live in (omitted) and there are plenty of pool stores much closer – but, next year when I can afford to put a pool in – Jay, Leisure Time is who I will go with. As far as I am concerned you go with the best- and the best is always someone who takes care of their customers and really knows what the words “customer satisfaction” means.

Anyone who dealt with the old “Leisure Time” is unfortunate if they do not go back to the “new and VERY IMPROVED” Leisure Time.

Thank you Jay!

Maryann

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